FAQ's
1
What is the minimum age requirement?
Riders need to be at least 18 years of age to rent a PedalShare bicycle.
2
Where can I ride my PedalShare bike?
PedalShare bikes are intended for use within Suffolk and Nassau Counties, NY. All bikes must be returned to a PedalShare station within this service area.
3
How long can I rent a PedalShare bike?
Currenty our rentals plans are hourly, daily and an annual membership. The maximum time a bike can be rented is 72 hours. After that time a bike is considered lost or stolen and the cost of the bike ($1500) will be charged to the credit card supplied.
4
Can I rent more than one bike at a time?
No, currently you can only rent one bike per device.
5
What if I need to return my bike and the station is full?
If a station is full please return the bike as close to the rack as possible and within the geofenced station area within the app. Please notify us of any racks that may be full by emailing help@ridepedalshare.com or creating a service ticket within the app.
6
My bike has been lost or stolen. What happens now?
Please contact us as soon as possible if your bike has been lost or stolen. We will try to locate any bike that has been lost or stolen. Riders are responsible for the full replacement cost ($1500) for any bike that cannot be found within 72 hours or has been damaged beyond reasonable repair.
7
Why is my bike beeping at me during the ride?
If at any time your phone loses connection via bluetooth with the bike it will alert you with a continuous beep. Please check your phones bluetooth connection or open the Bloom app.
8
How do I pause my ride?
If at any time your phone loses connection via bluetooth with the bike it will alert you with a continuous beep. Please check your phones bluetooth connection or open the Bloom app.
9
How do I reserve a bike?
If you are not near a station you can reserve a bike for a period of 15 minutes. While a bike is reserved no one can rent that bike. After 15 minutes the bike will again be able to rented by someone else. Simply open the app and click find a bike. The bike nearest you will show up and allow you to reserve. Bikes are numbered and the number assigned to you will be the bike that you will scan upon arrival at the station.
10
My bike won't unlock?
Please make sure that bluetooth is enabled as well as location services for the app. The app requires cellular data service or wifi to connect to the server. At peak usage times there may be a longer than normal delay in connecting to the bike. If the bike will not unlock try restarting the app or try renting a different bike.
11
How do I end my rental?
Step 1- Open PedalShare App
Step 2- Wait for App to Connect to Lock
Step 3- Swipe right on "swipe to end" Slider
Step 4a- (If Lock above back tire is Black)- Push black button on the top side of the lock.Then slide gray lever down.
Step 4b- (if Lock above back tire is White)
Slide orange lever down.
Step 5- Wrap cable around rack and insert into the lock. (Cable Lock insertion point is just above the orange or gray slider)
Step 6- Select End Rental on the app popup.
Step 7- You will receive a rental receipt and be prompted to rate your rental. Please rate your rental!
Step 8- Your ride has ended.